The Commitment of Resource Bank Chapter Nine Opportunity started working with Resource Bank as a part-time teller in just as the Annie was opening. At the end of this year. 2022. I will be retiring as the Director of Teller Services. I've had several positions since I started. and they have all been a little bit different, but I've always stayed in the teller line - at the front line of customer service. I just like talking to people, getting to know them, listening to them, and ultimately helping to meet their needs. Plus, I run into people all the time outside of work at places like the grocery store or gas station. Many times, they will want to talk, just like we do in the teller line. and I end up having the opportunity for a lovely conversation. As my time with Resource Bank comes to a close, I know that I am going to miss the people the most. The positive, daily interactions with my clients and colleagues have been a part of my life for so long, it will be tough to retire. It will also be difficult to say goodbye to all of the tellers that I work with each day. I have had a hand in hiring each one of them and, having been one myself. I know that our tellers are eager to provide the best customer service possible to our valued clients. The drive to help our customers is what made me proud to work here all these years. In the teller line, almost every day, we were able to show our clients with our words and actions what Resource Bank stands for - Enriching Lives, Caring For Our Communities, and Believing in the American Dream. It was extremely gratifying to have my values align so well with the personal and professional values of those around me. For me, it was the best opportunity that I ever had, and one which I will never forget. Mary Cipra. Director of Teller Services ResourceBank A NATIONAL BANK May ENRICHING LIVES CARING FOR OUR COMMUNITIES BELEVING IN THE AMERICAN DREAM (815) 756-6321 ResourceBank.com Member FDIC SHARKKUTAMBEN BURENDE TIPARASE CHARVEL The Commitment of Resource Bank Chapter Nine Opportunity started working with Resource Bank as a part - time teller in just as the Annie was opening . At the end of this year . 2022. I will be retiring as the Director of Teller Services . I've had several positions since I started . and they have all been a little bit different , but I've always stayed in the teller line - at the front line of customer service . I just like talking to people , getting to know them , listening to them , and ultimately helping to meet their needs . Plus , I run into people all the time outside of work at places like the grocery store or gas station . Many times , they will want to talk , just like we do in the teller line . and I end up having the opportunity for a lovely conversation . As my time with Resource Bank comes to a close , I know that I am going to miss the people the most . The positive , daily interactions with my clients and colleagues have been a part of my life for so long , it will be tough to retire . It will also be difficult to say goodbye to all of the tellers that I work with each day . I have had a hand in hiring each one of them and , having been one myself . I know that our tellers are eager to provide the best customer service possible to our valued clients . The drive to help our customers is what made me proud to work here all these years . In the teller line , almost every day , we were able to show our clients with our words and actions what Resource Bank stands for - Enriching Lives , Caring For Our Communities , and Believing in the American Dream . It was extremely gratifying to have my values align so well with the personal and professional values of those around me . For me , it was the best opportunity that I ever had , and one which I will never forget . Mary Cipra . Director of Teller Services ResourceBank A NATIONAL BANK May ENRICHING LIVES CARING FOR OUR COMMUNITIES BELEVING IN THE AMERICAN DREAM ( 815 ) 756-6321 ResourceBank.com Member FDIC SHARKKUTAMBEN BURENDE TIPARASE CHARVEL